Privacy Policy

Farlo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Farlo mobile application ("App"). Please read this policy carefully.

1. Information We Collect

Information you provide directly:

• Account registration details: name, email address, and password (or social sign-in credentials via Apple or Google)
• Profile information: display name and profile photo
• Food truck owner details: truck name and related business information
• Booking requests: event details, dates, and location information you submit
• Communications you send through the App

Information collected automatically:

• Device information: device type, operating system, and unique device identifiers
• Location data: with your permission, we collect your device's location to show nearby food trucks on the map. You can disable location access in your device settings at any time.
• Usage data: how you interact with the App, features you use, and actions you take
• Push notification tokens: to deliver notifications about trucks and bookings

Information from third parties:

• If you sign in with Apple or Google, we receive basic profile information (name and email) from those providers, subject to your privacy settings with them

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Display food trucks on the map and power location-based features
• Process and manage event booking requests
• Send push notifications about truck locations, booking updates, and announcements (only with your permission)
• Allow food truck owners to manage their profiles, schedules, and bookings
• Improve and maintain the App
• Respond to your questions or support requests
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your display name and profile photo are visible to other users. If you are a food truck owner, your truck name and location (when live) are visible to consumers on the map.
• With service providers: We share information with third-party vendors that help us operate the App, including Supabase (database and authentication), Firebase (push notifications), Google (maps and sign-in), Apple (sign-in), and RevenueCat (subscription management). These providers are bound by confidentiality obligations.
• For legal reasons: We may disclose information if required by law, to protect our rights, or to prevent harm.
• Business transfers: If Farlo is acquired or merges with another company, your information may be transferred as part of that transaction.

4. Location Data

The App requests access to your device's location to show nearby food trucks. Location access is optional — the App will work without it, but the map features will be limited. We do not share your precise location with other users. Food truck owners share their own location voluntarily when they go live on the map.

5. Push Notifications

We may send push notifications about nearby trucks, booking status updates, and owner announcements. You can manage notification preferences within the App or through your device's system settings at any time.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the App's services. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing or correcting your account information through the App's account settings
• Deleting your account through the "Delete Account" option in the App
• Opting out of push notifications through App or device settings
• Revoking location access through your device settings

If you have a request regarding your data that you cannot fulfill through the App, please visit farlo.app.

10. Third-Party Links and Services

The App integrates with third-party services including Google Maps and Apple Maps. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the App after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please visit farlo.app.