Terms of Service

Welcome to Farlo. By downloading or using the Farlo mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. These Terms contain a binding arbitration clause and class-action waiver in Section 16 that affect your legal rights. Please read Section 16 carefully.

Farlo is operated by Farlo Technologies LLC, a limited liability company organized under the laws of South Carolina. References to "Farlo," "we," "our," and "us" refer to Farlo Technologies LLC.

1. Acceptance of Terms

By accessing or using Farlo, you confirm that:

• You are at least 13 years of age;
• If you are between 13 and 17 years of age, you have obtained consent from a parent or legal guardian who agrees to these Terms on your behalf;
• If you wish to place orders, make payments, or enter into financial transactions through the App, you are at least 18 years of age and have the legal capacity to enter into binding contracts; and
• You agree to be bound by these Terms.

If you do not agree, do not use the App.

2. Description of Service

Farlo is a mobile platform that connects consumers with local businesses — including food trucks, coffee shops, restaurants, pop-ups, and other small businesses. The App allows consumers to discover nearby businesses, browse menus, place orders, save favorites, receive announcements, and submit private event booking requests. Business owners can manage their profile, publish their location or open status, accept online orders, manage employees, and handle event bookings and payments through the App.

3. User Accounts

To access certain features, you must create an account. You are responsible for:

• Providing accurate and complete registration information;
• Maintaining the confidentiality of your account credentials; and
• All activity that occurs under your account.

You may not share your account with others or create accounts using false information. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Business Owner Accounts

Subscription. Business owners who register on Farlo may be subject to a subscription fee to access features including going live on the map, online ordering, event bookings, announcements, and employee management. Subscriptions are offered on a monthly or annual basis. Your subscription automatically renews at the end of each billing period at the then-current rate unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period. By subscribing, you authorize us (through your applicable app store) to charge your payment method on a recurring basis.

• iOS (Apple App Store): Subscriptions are billed and managed through the Apple App Store. Cancel anytime via App Store Settings → Subscriptions. Refunds are subject to Apple's refund policies; no partial refunds are issued for unused time except as required by law or Apple's policies.
• Android (Google Play): Subscriptions are billed and managed through Google Play Billing. Cancel anytime via Google Play → Subscriptions. If you cancel within 48 hours of an initial subscription purchase, Google Play may issue a full refund at their discretion. After that window, no partial refunds are issued for unused time except as required by law or Google's policies.

Apple App Store. If you downloaded the App from the Apple App Store, you acknowledge that: (a) these Terms are between you and Farlo, not Apple; (b) Apple has no obligation to furnish maintenance or support services with respect to the App; (c) Apple is not responsible for addressing any claims by you or any third party relating to the App or your use of it; and (d) Apple is a third-party beneficiary of these Terms and has the right to enforce them against you. In the event of any conflict between these Terms and the Apple Media Services Terms and Conditions, the Apple terms will govern solely with respect to your relationship with Apple.

Google Play. If you downloaded the App from Google Play, you acknowledge that: (a) these Terms are between you and Farlo, not Google; (b) Google has no obligation to furnish maintenance or support services with respect to the App; (c) Google is not responsible for addressing any claims by you or any third party relating to the App or your use of it; and (d) your use of the App is also subject to Google Play's Terms of Service. In the event of any conflict between these Terms and Google Play's Terms of Service, Google's terms will govern solely with respect to your relationship with Google.

Stripe Connect. To accept payments through the App, business owners must connect a Stripe account. By connecting a Stripe account, you agree to the Stripe Connected Account Agreement, available at stripe.com/legal/connect-account, as modified by Stripe from time to time.

Point-of-Sale Integration. Business owners may optionally connect a third-party point-of-sale system (currently Clover or Square) to receive orders directly on their existing hardware. By connecting a POS system, you represent that you have the authority to grant Farlo access to that account, and you agree to that provider's own terms of service. Farlo is not responsible for outages, errors, or data issues originating from a third-party POS provider, and orders may need to be handled manually if that connection fails.

Employees. Business owners may add employees to their account. By adding an employee, the business owner represents that they have authority to grant that employee access to the business account and that the employee has agreed to these Terms. Business owners are responsible for all actions of their employees within the App.

Employment Law Disclaimer. Farlo is a technology platform, not an employer, staffing agency, HR system, payroll provider, or timekeeping system of record. The App's employee management and shift-scheduling features are provided as general-purpose tools for the convenience of business owners and are not a substitute for compliance with applicable employment laws, including wage-and-hour laws, predictive-scheduling ordinances, or recordkeeping requirements. Business owners are solely responsible for ensuring their use of these features complies with all applicable federal, state, and local employment laws. Farlo makes no representation that shift records maintained in the App satisfy any legal recordkeeping obligation.

5. Bookings and Transactions

Farlo facilitates booking requests between consumers and business owners. Farlo is not a party to any agreement between a consumer and a business owner. We do not guarantee the availability, quality, or performance of any business or its services. Any disputes arising from a booking are solely between the consumer and the business owner. Business owners set their own cancellation and refund policies. Farlo is not responsible for enforcing those policies or resolving payment disputes between users.

6. Payments and Financial Transactions

Payments for orders, deposits, and invoices within the App are processed by Stripe. Farlo acts solely as a technology platform and is not a payment processor, bank, or financial institution. When a consumer makes a payment, funds are transferred directly to the business owner's connected Stripe account. Farlo does not hold, store, or control funds at any point in the transaction.

Estimates, deposits, and invoices are financial commitments between the consumer and the business owner. Farlo does not guarantee payment, delivery of services, or the accuracy of any estimate or invoice. Disputes regarding payment amounts, refunds, or chargebacks must be resolved between the parties or through Stripe's dispute process.

You are responsible for any taxes applicable to your transactions. Farlo reserves the right to introduce platform fees in the future; any such fees will be disclosed in advance.

7. User Conduct

You agree not to:

• Use the App for any unlawful purpose;
• Post false, misleading, or fraudulent information;
• Harass, threaten, or harm other users;
• Attempt to gain unauthorized access to any part of the App or its infrastructure;
• Scrape, reverse engineer, or copy any part of the App without our written permission;
• Use the App to send unsolicited communications or spam;
• Misrepresent your identity, business type, or the services you offer; or
• Interfere with the proper functioning of the App.

8. Content and License

You retain ownership of any content you submit to Farlo (such as profile photos, business logos, menu items, or booking messages). By submitting content, you grant Farlo a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, and distribute that content in connection with operating and promoting the App. You represent that you have all rights necessary to grant this license and that your content does not infringe any third party's rights or any applicable law.

9. DMCA / Intellectual Property Claims

Farlo respects intellectual property rights. If you believe content on the App infringes your copyright, please send a notice to support@farlo.app containing: (1) a description of the copyrighted work claimed to be infringed; (2) a description of the infringing material and its location in the App; (3) your contact information; (4) a statement that you have a good-faith belief the use is not authorized; (5) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (6) your physical or electronic signature.

Counter-notifications may be submitted to the same address. Farlo has a policy of terminating the accounts of repeat infringers.

10. Farlo's Intellectual Property

All rights, title, and interest in and to the App — including its design, code, trademarks, and content created by Farlo — are owned by Farlo. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements without our prior written consent.

11. Third-Party Services

The App integrates with third-party services including Stripe, Clover, Square, Resend, Google (Maps, Places, Sign-In), Apple (Sign-In, App Store), Firebase, Supabase, and RevenueCat. Your use of these services is subject to their respective terms and privacy policies. Farlo is not responsible for the acts or omissions of any third-party service providers.

12. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FARLO DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY OF ANY BUSINESS LOCATION, OPERATING HOURS, MENU, PRICING, OR AVAILABILITY SHOWN IN THE APP. FARLO DOES NOT ENDORSE ANY BUSINESS LISTED ON THE PLATFORM.

Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, the above disclaimers are limited to the fullest extent permitted by applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FARLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO DISPUTES BETWEEN CONSUMERS AND BUSINESS OWNERS, FAILED PAYMENTS, CANCELLATIONS, OR LOSS OF DATA, EVEN IF FARLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FARLO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO FARLO IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

These limitations do not apply to liability arising from: (i) Farlo's fraud or intentional misconduct; (ii) Farlo's gross negligence; (iii) death or personal injury caused by Farlo's negligence; or (iv) any other liability that cannot be excluded or limited by applicable law.

Some jurisdictions do not allow the limitation of liability for consequential or incidental damages. In such jurisdictions, Farlo's liability is limited to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Farlo and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the App; (b) your violation of these Terms; (c) your content submitted to the App; or (d) any dispute between you and another user.

Farlo reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with Farlo's defense of any such claim and not to settle any matter without Farlo's prior written consent. This indemnity does not apply to the extent a claim arises from Farlo's own gross negligence or willful misconduct.

15. Termination

We may suspend or terminate your access to the App at any time, with or without cause, with or without notice. You may delete your account at any time through the App's account settings. Upon termination, your right to use the App ceases immediately.

If Farlo terminates a paying business owner's account without cause, we will provide a pro-rated refund of any prepaid subscription fees for the unused portion of the then-current billing period. This does not apply to terminations for violation of these Terms.

Outstanding payment obligations between users arising before termination are not affected by account termination.

16. Dispute Resolution and Binding Arbitration

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally. You must send written notice of your dispute to support@farlo.app. Farlo will attempt to respond within 30 days. If the dispute is not resolved within 60 days of notice, either party may initiate arbitration as set forth below.

Binding Arbitration. Except as provided below, all disputes, claims, or controversies arising out of or relating to these Terms or the App — including the validity, enforceability, or scope of this arbitration provision — shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at adr.org. The arbitration shall be conducted in Darlington County, South Carolina, or by remote video/telephone at your election. The arbitrator shall apply South Carolina law consistent with the Federal Arbitration Act. The arbitrator may award any remedies that a court of competent jurisdiction could award, including injunctive or declaratory relief. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Exception. Either party may bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies for and remains in such court.

CLASS ACTION WAIVER. YOU AND FARLO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE, CLASS, OR COLLECTIVE PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THE ENTIRE ARBITRATION PROVISION SHALL BE NULL AND VOID.

JURY TRIAL WAIVER. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND FARLO EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@farlo.app within 30 days of the date you first agree to these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Costs. AAA filing fees are governed by the AAA Consumer Arbitration Rules. If you prevail in arbitration on your individual claim, Farlo will pay all arbitration costs and fees. If Farlo prevails, each party bears its own costs, except as otherwise required by applicable law.

17. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-law principles. For any claim not subject to arbitration under Section 16, or if the arbitration provision is found unenforceable, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Darlington County, South Carolina.

18. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any additional terms presented at the time of a specific transaction, constitute the entire agreement between you and Farlo regarding the App and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in full force and effect.

No Waiver. Farlo's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without Farlo's prior written consent. Farlo may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, with notice to you.

Force Majeure. Farlo shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet outages, or third-party service failures.

Survival. The following sections survive termination of these Terms: Section 8 (Content), Section 9 (DMCA), Section 10 (Intellectual Property), Section 12 (Disclaimers), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 16 (Dispute Resolution), Section 17 (Governing Law), and this Section 18.

Notices. Notices to Farlo should be sent to support@farlo.app. Farlo may provide notices to you via the email address associated with your account or through in-app notifications. Notices are effective upon sending.

19. Changes to Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, provide notice through the App or by email. Continued use of the App after changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App.

20. Contact

If you have questions about these Terms, please contact us at support@farlo.app.